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Sales & Customer Support Representative

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The ideal candidate

  • Proficiency in English language

  • Previous experience of/ or aptitude for Sales and Customer Service is a plus

  • Good organisational skills

  • Excellent communication skills and the ability to remain calm in all situations

  • Ability to work on own initiative and under pressure in order to achieve deadlines

  • Ability to adapt to a continuously changing environment and procedures

  • Services existing accounts, obtains orders, and establishes new accounts by planning and

             organising daily work schedule to call on existing or potential customers

  • Interacts with customers on behalf of the organisation

  • Provides information about products and services, takes orders, responds to customer complaints, and process returns

  • Handles returns or complaints

  • Records details of customer contacts and actions taken

  • Researches answers or solutions as needed

  • Team player

 

Job description

A working day in Cylex team includes some of the below activities and responsibilities:

  • Makes calls and communicates with customers to sell products and services

  • To respond to all customers’ inquiries within given timescales, efficiently and effectively

  • To be able to recognise when a problem or query should be transferred to another     

             department or a  more senior member of staff

  • To accurately log all calls and in line with procedures

  • To fulfil customer's queries over phone and maintain email to follow up contacts, sales and queries

  • Apart from contacting previous customers will have to reach out to new customers

  • Attends sales meetings, take orders, tests products and negotiates price

  • Follows the company rules and also performs any other assigned task

  • To consult product manuals, to be able to advise customer of appropriate options/solutions

  • Market research:

     - Investigating market activity

    - Analysing published data and statistics

    - Evaluating past performance of a product or service's sales

    - Assessing future trends

    - Commissioning surveys

    - Coordinating research projects

 

What we offer:

  • flexible working hours

  • attractive salary package

  • modern working environment

  • working with a young team

  • opportunities for professional development and real changes for promotions

  • career development in a team of professionals

  • regular technical trainings

  • annual team buildings

 

Join our team: 

Cylex develops web applications for users in the United Kingdom as well as abroad. Its main products are: business directories (for e.g. www.cylex-uk.co.uk), Sitebuilder - a platform developed for the creation of websites, job portals and other online tools for SMEs. We are among the market leaders in most European countries.

We focus on people and we know that each member of our team contributes to the success of the whole company. This is why we value trustquality and communication.

If you are talented, hard-working and you would like to be a part of our team, apply now!

 

We offer more than a simple job, we offer a career!